To ensure availability, we recommend booking your hire items as early as possible, especially if you’re planning a wedding or large event during peak seasons. However, we do accept last-minute bookings depending on item availability, so always feel free to contact us.

Delivery and collection fees are charged case-by-case, considering the volume of hire items, staff requirements (especially for larger or bulky items), and the distance to your event location.
For Small Hire items, you may choose to either collect from our warehouse or have us deliver and collect to and from your event. For Large Hire items, we handle the delivery and collection, ensuring everything arrives on time and in perfect condition. Fees are calculated to cover delivery and collection return trips, including mileage and staff travel time.

We’ll confirm your delivery and collection fees as part of your quote to ensure full transparency.

Our standard hire period covers UP TO 48 hours (two nights). For example, delivery either the day before or the day of your event (depending on your venue set up requirements/timing restrictions) and then collection will be the morning after the event, allowing ample time for both setup and pack-down. If you require a longer hire period, an additional 30% of the hire fee will apply per extra day. We’re more than happy to discuss extended hire options to suit your needs—just get in touch, and we’ll work with you to ensure everything is seamless.

Yes, we have a minimum hire order of $100. This allows us to maintain the quality and care we put into every event. Whether you’re selecting a few key pieces or designing a full-scale setup, we’re here to help you create something truly special.

We ask that all hire items are treated with care throughout your event. In the case of damage or loss, Roam Events will assess the situation and advise on the appropriate steps. A damage deposit may be required for select items, as outlined in your booking agreement. While standard cleaning is included in the hire fee, additional charges will apply if items require laundering or professional cleaning. For any missing or irreparable items, replacement costs will be charged following our Replacement Cost Guide, which outlines the full value of each inventory item.

We’re proudly based in Nelson and currently offer our services across the Tasman and Marlborough regions. Whether your event is nestled among vineyards, along the coastline, or in a stunning local venue, we’re here to help bring your vision to life in these beautiful areas.
We are also happy to travel around the country if you’d like to ‘Roam with Us’, just send us a message, and we can discuss this further.

We’d love to help you decide which styling package to choose! We offer a free discovery call or a more in-depth consultation.

Discovery Call: A free 15-minute call where we discuss your needs, walk you through our packages, and explore how we can assist. If you need more time, we can extend it into a full consultation.

Consultation: A one-hour, in-depth consultation (either in person or via video call) for $250. This includes personalised advice on vendor recommendations, hire and styling concepts, and curation such as furniture styles, colour palettes, table styling, floral design, and more. If you choose to book our styling services, the consultation fee will be credited towards your selected package.